We are the U.S. alternative to overseas outsourcing, providing highly affordable and effective outsourced contact center solutions for small to medium size businesses. We enable small businesses to avoid the capital-intensive start up costs and implementation cycles that are common to most outsourced contact center services.
Job Description: At home agents serve customers by taking telephone and e-mail orders; providing accurate information and answering questions on related products and services. Home based agent is a team player with a great attitude and the ability to multi-task.
Responsibilities:
*Strong communication and time management skills
*Flexible hours, day and evening shifts available.
*Be self employed, be your own boss and Work in the comfort of your own home!
*Set your own hours to work around your schedule — hours vary by project
*Flexibility to change your hours daily
*No commute/no drive to work
*Wear what you want — no dress code or dry cleaning bills
Additional Duties:
*Takes orders by accurately obtaining and verifying customer information and entering order into database; helps maintain call center database
*Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
*Sells additional services by recognizing opportunities to up-sell accounts; explaining new features2 years of customer service within a call center environment preferred but not required
*Knowledge of Word, Excel and Outlook preferred.
*Home DSL Internet connection, personal computer and fax required.
Get more info and apply for this job:
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[private_member][private_trial]Secure Call Management, Inc.
P.O.Box 50832
Pasadena, CA 91115
Apply Here: http://www.securecallmanagement.com/careers.htm
workathome@securecallmanagement.com[/private_member][/private_trial]
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