[ismember]► Alpine Access / SYKES ◄[/ismember] There are numerous reasons people want or need to work from home. Those include children, elderly parents, school, disabilities, location and more. We understand that you have commitments outside of work and respect your need for balance in your life. That is why we empower you to choose the shifts that work for your schedule.
All of our customer care professionals are employees, not independent contractors. We believe an employee relationship creates the best experience for you, for our company and for our clients. As a customer care professional, you are an integral part of our team and culture.
Alpine Access / SYKES Home pays our employees a competitive hourly wage for every minute worked. Even if you are sitting idle at your desk between calls, you are paid. We pay all employees for the hours they work, regardless of whether they are on calls, or waiting to take the next call. We also pay for all of your time spent training. As an employee, we take care of withholding all of your federal, state, local and social security taxes.
WE ARE NOW HIRING CUSTOMER SERVICE REPS:
• English speaking
• Bi-lingual Spanish/English
• Bi-lingual Cantonese/English
• Bi-lingual Mandarin/English
Health and Retirement Benefits: We offer medical, dental and vision healthcare plans to all of our employees as well as a matching 401K retirement plan.
Experience
* Minimum 1 year of customer care experience required
* Ability to navigate multiple windows and multi-task required
* Previous call center experience desired
* Work from home experience desired
* Previous experience in technical support, banking/financial, cell phones OR billing required
* Candidates currently working for another at-home competitor will not be eligible for hire at this time
Required Skills
* Ability to ask for payment and negotiate payment schedule
* Ability to empathize and establish positive rapport with customer
* Excellent listening skills
* Excellent customer service, interpersonal, and communication skills
* Excellent verbal and written communication including grammar and voice quality
* Ability to learn via live, instructor-led phone/conference call
* Excellent attention to detail
* Ability to multi-task in a fast-paced and changing environment
* Good typing, data entry and spelling skills
Computer Skills
* Excellent to high computer skills, use Internet daily, able to download programs and email file attachments
* Skilled using chat and instant message communications
* Knowledge of keyboard short-cuts, such as cut-and-paste
* Ability to trouble-shoot computer glitches independently before calling for assistance
* Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows
Work Requirements
* Legally able work in the United States
* High School Diploma or equivalent
* 18 years or older
* Must have home PC and Internet connection that meet requirements
* Drug Screen, Background Check, and Credit Check
* Successful drug, background and credit check is required and contingent on job offer
Shifts
Open 365 days per year
Full-time and some part-time shifts available
Most shifts include at least one weekend day
In our training program you’ll learn valuable soft skills, such as handling angry customers or effective listening, in addition to training on your specific client’s products, services and processes.
Employee Testimonial
“I truly appreciate everything you have done to place me with this position. I just love it and can’t thank you enough. It has been a blessing to me to have the opportunity to balance work and family.” – Customer Care Professional
Get more info and apply for this job:
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[private_member][private_trial]
Alpine Access / SYKES
1120 Lincoln Street Suite 1400
Denver, CO 80203
Apply Here: https://jobs.alpineaccess.com/index.php/work-home/work-home-overview/[/private_member][/private_trial]
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